SAFOSC Privacy Policy
Last Updated: 8 August 2026
SAFOSC ("SAFOSC", "we", "our", or "us") is an integrated digital platform that connects employers, workers, registered vendors, professional service providers, strategic partners, and relevant stakeholders through a secure digital ecosystem for employer, workforce, business, and related support services.
SAFOSC is powered by the Gig Ecosystem Management System (GEMS), a secure Software-as-a-Service (SaaS) platform that enables digital service delivery, workflow management, document administration, communication, and data management.
We are committed to protecting your privacy and handling your personal information responsibly, transparently, and in accordance with applicable laws and recognised data protection principles.
This Privacy Policy explains how we collect, use, disclose, store, retain, and protect your personal information when you access or use the SAFOSC platform, website, mobile applications, APIs, and related digital services.
By using SAFOSC, you acknowledge that you have read and understood this Privacy Policy..
1.Information We Collect
Depending on the services you use, SAFOSC may collect and process the following categories of information.
1.1 Personal Information
Full name,
National Registration, Identity Card (NRIC), Passport, or other identification information,
Nationality,
Date of birth,
Gender (where applicable),
Residential or business address,
Telephone number,
Email address,
Emergency contact information (where applicable).
1.2 Employment and Business Information
Employer information,
Company registration information,
Employment records,
Job information,
Worker profiles,
Workplace information,
Employment history,
Licences and permits,
Professional qualifications and certifications.
1.3 Account Information
Username,
Password (stored in encrypted form),
Authentication credentials,
User roles and permissions,
Account preferences.
1.4 Documents.
Users may upload documents including, but not limited to:
Identification documents,
Business registration documents,
Employment contracts,
Supporting letters,
Licences and permits,
Certificates,
Compliance documents,
Other documents required for service delivery.
1.5 Technical Information
We may automatically collect:
IP address,
Device information,
Browser type,
Operating system,
Login history,
Session information,
Usage logs,
Cookies,
Analytics information,
Security monitoring information.
1.6 Transaction Information,
Where applicable:
Subscription information,
Payment records,
Billing information,
Purchase history,
Service requests,
Digital transaction history.
2.How We Use Your Information
Your information may be used to:
2.1 Create and manage your account,
2.2 Verify your identity,
2.3 Deliver requested services,
2.4 Process registrations, applications, and transactions.
2.5 Coordinate services between users and Registered Vendors.
2.5 Facilitate employer and workforce management activities.
2.7 Enable communication between authorised parties.
2.8 Improve user experience.
2.9 Personalise platform features.
2.10 Maintain system security.
2.11 Prevent fraud and abuse.
2.12 Produce reports and analytics.
2.13 Conduct research and service improvements.
2.14 Comply with legal, regulatory, contractual, and operational obligations..
3.Information Sharing and Disclosure
SAFOSC does not sell your personal information.
Your information may be shared only where necessary with:
3.1 Registered Vendors providing requested services.
3.2 Professional service providers.
3.3 Technology service providers.
3.4 Payment service providers.
3.5 Government agencies and statutory bodies where authorised or required by law.
3.6 Regulatory authorities.
3.7 Financial institutions.
3.8 Strategic partners.
3.9 Auditors and professional advisers.
3.10 Other authorised parties where you have provided consent.
Information shared will be limited to what is reasonably necessary for the relevant purposes.
4. Registered Vendor
Where you request services provided by a Registered Vendor through SAFOSC:
4.1 Relevant information may be shared with that Registered Vendor to facilitate the requested service.
4.2 Registered Vendors are responsible for complying with applicable privacy and data protection laws.
4.3 SAFOSC is not responsible for the independent privacy practices beyond information processed through the SAFOSC platform..
5. Data Security
SAFOSC implements appropriate administrative, organisational, and technical safeguards designed to protect your information, including:
5.1 Secure cloud infrastructure,
5.2 Data encryption,
5.3 Secure network communications,
5.4 Role-based access controls,
5.5 Authentication and authorisation controls,
5.6 Security monitoring,
5.7 Audit logging,
5.8 Regular system maintenance,
5.9 Cybersecurity measures.
While reasonable measures are taken, no electronic system can guarantee absolute security..
5. Data Retention
Personal information will be retained only for as long as necessary to:
6.1 Provide requested services.
6.2 Fulfil contractual obligations.
6.3 Meet operational requirements.
6.4 Resolve disputes.
6.5 Comply with legal and regulatory requirements.
6.6 Protect SAFOSC's legitimate interests.
When information is no longer required, it will be securely deleted, anonymised, or archived in accordance with applicable retention policies.
7. Your Rights
Subject to applicable laws, you may request to:
Access your personal information,
Correct inaccurate information,
Update your account details,
Withdraw consent (where applicable),
Request deletion of personal information are subjected to legal obligations.
Request clarification regarding the processing of your information.
Identity verification may be required before requests are processed.
8. Cookies and Tracking Technologies
Our platform uses cookies and similar technologies to enhance functionality and user experience. You may manage your cookie preferences through your browser settings.
9.Third-Party Services
SAFOSC may integrate with:
Government digital services,
Identity verification providers,
Payment gateways,
Financial institutions,
Cloud service providers,
Communication platforms,
Mapping services,
Analytics providers,
Other authorised third-party systems
These third-party services maintain their own privacy policies and terms of use..
10. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy from time to time. Any changes will be communicated via our platform and will take effect upon posting.
11.International Data Processing
Where services involve cloud infrastructure, technology providers, or authorised partners operating across multiple jurisdictions, your information may be processed or stored outside your country, subject to appropriate security measures and applicable legal requirements.
12.Children's Privacy
SAFOSC services are not intended for individuals who are not legally permitted to enter into binding agreements or use the relevant services under applicable laws.
Where required, parental or legal guardian consent must be obtained.
13.Compliance with Applicable Laws
SAFOSC processes personal information in accordance with applicable Malaysian laws, including the Personal Data Protection Act 2010 (PDPA), and other applicable legal, regulatory, or contractual requirements governing digital services, employment-related services, and business operations.
14. Contact Us
If you have any questions or concerns regarding privacy, please contact us at:
Email: management.safosc@gmail.com
Phone: +60 1117656711
Acknowledgement
By accessing or using the SAFOSC Platform, you acknowledge that you have read, understood, and accepted this Privacy Policy and consent to the collection, use, disclosure, and processing of your personal information as described herein.
